Terms & Conditions
Internet Site Policies – Herbert Samuel Hotels
1.1 The Site of Herbert Samuel hotels (hereinafter: “the Site”) is a website exclusively owned by
the Herbert Samuel hotels Chain (hereinafter: “the Company”). The Site provides, inter alia, information about the
hotels of the Company, the services provided by the hotels, the rates, special offers, etc. Additionally, as
part of the Site, one can purchase vacation packages in direct contact with the Company’s hotels, and as
set forth on the Site.
1.2 Reserving the aforementioned vacation packages (hereinafter: “the Services”) via the Site will be
carried out as set forth hereunder. It is clarified that ordering the services is a binding procedure for all
intents and purposes, and is equivalent to reserving rooms via any other means, with the Company’s
2. Site Usage Terms
2.1 Anyone who enters the Site and/or anyone who purchases and/or is interested in purchasing
services by means of the Site (hereinafter: “the User”) declares and undertakes that he is aware of
same, and that he and/or anyone acting on his behalf shall not have any contention and/or claim
and/or demand, be it directly and/or indirectly, against the Company and/or the Site and/or its
operators and/or any of its owners and/or managers and/or any of its employees and/or anyone acting
on their behalf.
2.2 The User may make use of this Site solely in order to order and purchase services and/or obtain
information. To remove all manner of doubt, it is hereby clarified that any use of the Site in a manner
thereof. It should be clarified that illicit use of this Site and/or the information appearing therein
constitutes an infringement upon copyrights or other laws in respect thereof.
2.3 Any person in possession of a valid credit card issued by Visa, American Express,
Eurocard or MasterCard is entitled to purchase services by means of the Site.
2.4 The Company will not be held responsible for the content or the information presented and
advertised on the Site in the name of the Company and in anything regarding information from any
third parties, and the User will not have any contention and/or claim and/or demand against the
Company in respect thereto.
2.5 All images presented on the Site are for illustrative purposes only. Since the images are presented
on the computer screen of the User and/or printed by the User from the computer screen, there may
be differences and changes between the pictorial image of the product and the real image thereof.
2.6 On the Site, connections (hereinafter: “Links”) to other sites (hereinafter: “Linked Sites”) may be
found. These Links are intended for the convenience of the User only. The Company is not responsible
for the Links and/or the Linked Sites and/or information appearing on them, their validity, correctness
or legality. All use of Links and/or Linked Sites is under the sole responsibility of the User. In order to be
linked to and/or present the Herbert Samuel hotels site on other websites, one must obtain
written consent from the Company.
2.7 From time to time, the Company may, as it sees fit and without prior notice, make changes to
availability of the Services offered within it, and any other aspect relating to the Site and its operation.
The validity of the aforementioned changes will begin from the day of their presentation on the Site,
unless otherwise stated.
2.8 The Company and/or the Site operators and/or its owners and/or its managers and/or its
employees and/or their representatives will not be held responsible for the server upon which the Site
operates, or for its being clean of viruses and/or free of components that may damage the personal
computer of the User while surfing on the Site and/or purchasing services via the Site and/or any other
use of the Site, and the User will not have any contention and/or claim and/or demand against the
Company and/or the Site operators and/or its owners and/or its managers and/or its employees
and/or their representatives regarding the aforementioned damage.
2.9 The Company is not responsible for damage of any kind whatsoever caused by failure and/or delay
of any kind whatsoever, that results from use of the Site and/or attempts to use the Site, including use
for the purposes of booking services and/or obtaining information and the User will not have any
contention and/or claim and/or demand against the Company regarding the aforesaid.
2.10 The Company is not responsible for any illegal activity performed, to whatever extent, by any
user of the Site and/or any other party over which the Company has no control.
2.11 The Company reserves the right to prevent or discontinue access of any user to any part of the
Site and the User will not have any contention and/or claim and/or demand against the Company in
2.12 Any dispute and/or disagreement regarding these conditions and/or the Site, if and when it
arises, will be clarified in Israel according to the laws governing the State of Israel only, in authorized
courts of law in Tel Aviv-Jaffa only.
3. Details of Service Purchaser
3.1 A user who is interested in purchasing services via the Site will be required to provide details as
requested on the Site (hereinafter: “Purchase Details”).
3.2 The Company is not responsible, whether directly or indirectly, for any case wherein Purchase
Details are not accepted by the system and/or any technical and/or other fault that prevents the User
from purchasing the Services via the Site.
3.3 The Site owners and/or its operators and/or any of its owners and/or its managers and/or its
employees and/or its representatives will not be held responsible for mistakes made by the User in
entering Purchase Details, including, but not limited to, mistakes in choosing vacation packages, dates,
number of beds, meals and any other service ordered by the User via the Site, and the User hereby
declares that he will not have any contention and/or claim and/or demand in respect thereof.
3.4 It is hereby stated that entering false Purchase Details is a criminal offense, and the Company
retains the right to adopt any means at its disposal as determined by law against those entering false
details, including torts actions for damage liable to be caused to the Site, its operators and/or anyone
acting on their behalf.
4. Reservation Procedures
4.1 A customer who is interested in reserving a vacation via the Site does so using the “Reservation
System” according to the following steps: Choose the desired hotel, enter the required details and click
on “Next.” The option to register for the Customer Club will be offered. Page 1 – The next page shows
the results (prices); choose the relevant result by clicking on “Book” and then “Next.” Page 2 – Enter all
the details including the required fields and click on “Finish and Make Reservation.” Page 3 – At this
• stage, the customer will receive confirmation of the transaction, including the reservation. reservation: +972-3-5197112
You can print the confirmation by clicking on “Print.” Telephone numbers for clarifications
4.2 The Site is intended for reservations by private customers, in an individual framework, and is not
intended for group reservations of over 10 rooms for the same hotel for the same dates.
4.3 The Company reserves the right to withhold confirmation of a reservation request for any reason,
at its sole discretion, without any obligation to explain the reason, and the User will not have any
contention and/or claim and/or demand, be it directly and/or indirectly, against the Company.
5. Procedures for Cancellations and Changes to Reservations
5.1 A customer who has placed an order through the site will receive a password to cancel the order.
The order can be canceled only to call +972 -3 -5197112
wishes to change will do so by e-mail or phone directly.
Support Email: email@example.com
telephone for inquiries: +972-3-5197112.
Cancellation and change of orders procedures – subject to the Herbert Samuel hotels cancellation procedures.
High season and holidays Cancellation up to 21 working days prior to the date of the stay will be subject to cancellation fees amounting to 5% of the total cost of the reservation or to NIS.100 (whichever is the lower) – subject to the Consumer Protection Law. . Cancellation shortening the duration of the stay (meaning – partial cancellation of the reservation) made between 21 and 7 working days before the date of the stay, will trigger cancellation fees amounting to 25% of the total cost of the reservation.
canceletion reservation 7 days or less before the check-in date The Company (or any of its representatives) shall charge credit card using the credit card details provided to the Company by the User, with cancellation penalty at a rate of 50% (fifty percent) of the Reservation total value.
** VAT – Please note that there’s a 17% VAT for Israeli citizens. This tax is not included in the total price.
Herbert Samuel Hotels